Use the search bar to expedite your process. To do this, simply click on the search bar at the top of the Help Center page–it will say something like “Hi (Your Name), how can we help?”–and type in a few words related to your complaint. You should see several suggestions pop up in a drop-down menu below the search bar. For example, you might type in “impostor account”, then click on the “How do I report an account for impersonation?” result. The search bar here only links to Facebook’s pre-written articles–if you’re looking for an answer to a specific issue not covered in the Help Center, skip ahead to the Community page.
Open the Ads Help Center page. If your business or page is having issues with ads, your questions are usually addressed in this section. To delve into advertising, you’ll want to click Creating Ads or Managing Ads. For problems with advertising, you’ll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
Visit the Facebook Community page. If you can’t find your current problem listed anywhere in the Help Center, your best bet is to look for it in the community forums here. You’ll see a search bar at the top of this page–you can look up topics (e.g., disabled accounts) from here.
Method 2Submitting a Complaint via the Better Business Bureau Open Facebook’s Better Business Bureau page. Scroll down and click Submit a Complaint. This is on the lower right side of the webpage next to the Submit a Review button.
Click Click Here to File a Complaint. This is underneath the “I am looking to resolve a dispute with a business” heading on the left side of the page.
Fill out the Qualification Questions form. Here, you’ll need to click the “Yes” or “No” checkbox for each of the following questions: Is this an employee/employer complaint? Is this a discrimination or civil rights complaint? Does your complaint allege a criminal act? Is this a business with a complaint for collections purposes with another business? Is this complaint in litigation? Is this complaint based solely on dissatisfaction with a price? Is this complaint about a purchase you wish you never made? Are solely seeking an apology from the business? Are you filing this complaint for BBB information only?
Click Proceed to Complaint Form. You can also click Clear & Start Over to begin filling out the form again.Click Proceed. If you want to change the language of the following forms, you must first click the “Select Language” bar in the top left corner of the screen and then click your preferred language.
Fill out the complaint form. This will differ from person to person based on one’s personal information and the nature of one’s complaint, but be sure to be as thorough as possible when filling out this form. You should include all of the following: The problem you’re encountering The steps you took to resolve the problem The issues you ran into while attempting to resolve the problem Any potential solutions and/or suggestions you can think of